Hard Skills
IntermediateTechnical TroubleshootingThe systematic process of identifying, diagnosing, and resolving hardware, software, and network connectivity issues.
IntermediateActive Directory ManagementManaging user accounts, groups, and permissions within a Microsoft network environment.
ProficientITSM Ticketing ProficiencyExpertise in using Service Management software to document, track, and prioritize support requests.
IntermediateOperating System MaintenanceInstalling, configuring, and patching OS environments such as Windows, macOS, or Linux for enterprise use.
IntermediateHardware Diagnostic and RepairTesting and fixing physical components of workstations, laptops, printers, and mobile devices.
IntermediateTechnical DocumentationWriting clear, concise guides and knowledge base articles for both technical staff and end-users.