Hard Skills
AdvancedSurveillance Technology OperationProficiency in operating and maintaining closed-circuit television (CCTV) systems, digital recording devices, and advanced monitoring software specific to casino environments.
ExpertGaming Regulatory ComplianceThorough knowledge of local, state, and federal gaming laws and regulations to ensure all casino activities remain within legal boundaries.
AdvancedIncident Investigation and ReportingThe ability to review surveillance footage, document suspicious activities, and produce detailed evidence-based reports for management or law enforcement.
ExpertGame Protection and Cheating DetectionDeep understanding of casino games and the ability to identify cheating methods, dealer errors, and advantage play techniques.
Soft Skills
IntermediateTeam Supervision and MentorshipManaging, training, and evaluating a team of surveillance operators to maintain high performance and operational standards.
AdvancedCritical Observation and Attention to DetailThe ability to maintain high levels of focus to detect subtle anomalies, behavioral cues, or unauthorized activities over extended periods.