Hard Skills
AdvancedOperational SchedulingThe process of coordinating and assigning shifts, routes, and vehicles to ensure continuous transit coverage and adherence to timetables.
ExpertSafety Regulatory ComplianceKnowledge and application of local, state, and federal laws regarding public transportation and workplace safety protocols.
AdvancedIncident Command & Emergency ResponseDirecting personnel and resources during equipment malfunctions, medical emergencies, or security threats on transit lines.
Soft Skills
IntermediatePerformance ManagementEvaluating operator performance through observation and data analysis to provide feedback, coaching, and corrective actions.
IntermediateConflict ResolutionThe ability to mediate and resolve disputes between staff members or between staff and passengers in a calm and effective manner.