Hard Skills
IntermediateWorkforce SchedulingThe process of planning and assigning work shifts for transit operators to ensure continuous service coverage and adherence to labor regulations.
AdvancedSafety Compliance MonitoringOverseeing and enforcing adherence to transit safety protocols, federal regulations, and internal operating procedures for subway and streetcar systems.
AdvancedLabor Relations ManagementManaging the interaction between transit management and employees, often within the framework of collective bargaining agreements and unionized environments.
IntermediateTraining CoordinationOrganizing and overseeing the technical and safety training of new operators and the ongoing recertification of existing staff.
Soft Skills
IntermediatePerformance CoachingProviding structured feedback and developmental guidance to operators regarding driving behavior, punctuality, and customer service standards.
IntermediateConflict De-escalationThe ability to resolve disputes and manage aggressive behavior between staff members or between operators and the public.