Hard Skills
IntermediatePassenger Service Systems (PSS)Proficiency in utilizing airline-specific software such as Amadeus, Sabre, or Navitaire for check-in, ticketing, and boarding processes.
AdvancedAviation Security ComplianceKnowledge of TSA, FAA, or ICAO regulations regarding passenger identification, prohibited items, and restricted area access.
FoundationalBaggage Reconciliation and TrackingManaging the logistics of checked luggage, including the use of scanning systems to ensure bags are matched to boarded passengers.
IntermediateVisa and Document VerificationThe critical review of international travel documents, including passports, visas, and health certificates, to ensure compliance with destination country entry requirements.