Hard Skills
IntermediateTicketing Systems ProficiencyOperational mastery of electronic ticketing software, fare calculation engines, and reservation systems used in railway environments.
ExpertSafety and Emergency ProtocolsKnowledge of railway safety standards, platform evacuation procedures, and emergency response coordination.
IntermediateCargo Handling and DocumentationManaging freight manifests, bill of lading documents, and supervising the loading/unloading of cargo on trains.
Soft Skills
AdvancedConflict ResolutionThe ability to de-escalate tense situations with passengers regarding delays, lost baggage, or ticketing disputes.
IntermediatePublic Announcement and CommunicationAbility to deliver clear, concise, and authoritative information via public address systems regarding schedules and delays.