Hard Skills
AdvancedAirline Ticketing SystemsProficiency in using software like Sabre or Amadeus to book, modify, and issue tickets.
IntermediateRegulatory Security ComplianceAdhering to TSA and FAA regulations regarding passenger screening and hazardous materials.
BasicBaggage Operations ManagementCoordinating the tracking, reporting, and recovery of misplaced or delayed passenger luggage using specialized systems.
Soft Skills
IntermediatePassenger Service ExcellenceProviding helpful and timely assistance to passengers regarding check-in, boarding, and inquiries.
IntermediateDe-escalation and Conflict ResolutionManaging difficult situations with upset or frustrated passengers effectively and calmly.