Hard Skills
AdvancedClaims InvestigationThe systematic process of gathering evidence, interviewing witnesses, and inspecting property to determine the cause and circumstances of an insurance loss.
AdvancedInsurance Policy InterpretationThe ability to read and apply complex insurance contract language to determine specific coverage limits, exclusions, and conditions.
IntermediateDamage Estimation and ValuationThe use of industry-standard software and physical inspection techniques to calculate the accurate cost of repairing or replacing damaged property or assets.
IntermediateFraud DetectionIdentifying red flags and indicators of staged accidents, exaggerated damages, or misrepresented facts within a claim file.
Soft Skills
AdvancedConflict Resolution and NegotiationThe ability to navigate disputes with claimants, attorneys, and contractors to reach a mutually acceptable settlement amount.
IntermediateCustomer Empathy and CommunicationProviding clear, timely, and compassionate updates to policyholders during the stressful period following a loss.