Hard Skills
ProficientBooking Software ProficiencyOperational knowledge of specialized spa management systems to schedule appointments and manage resource allocation.
IntermediateRetail Sales and UpsellingThe capacity to recommend and sell spa products and additional treatments to guests based on their needs.
ProficientPoint of Sale (POS) ManagementAccurately processing payments, managing cash drawers, and generating daily financial reports.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to provide high-quality, professional, and welcoming assistance to spa guests throughout their visit.
AdvancedConflict ResolutionThe skill of de-escalating guest complaints or issues regarding services, timing, or billing.