Hard Skills
IntermediateWellness Talent AcquisitionThe process of sourcing, interviewing, and hiring specialized spa practitioners, including massage therapists, estheticians, and receptionists, based on technical certifications and brand fit.
AdvancedPerformance Management for Service StaffSetting and monitoring KPIs for therapists and staff, such as retail-to-service sales ratios, room utilization rates, and guest retention scores.
IntermediateLabor Cost Optimization and SchedulingStrategically managing staff rotas to align with peak booking hours and seasonal demand while minimizing overtime and idle labor costs.
ExpertOccupational Health and Safety ComplianceEnsuring all employees follow strict hygiene, sanitation, and safety protocols mandated by health authorities for personal service facilities.
Soft Skills
AdvancedWellness Staff Training and DevelopmentDesigning and implementing training programs for staff on new treatment protocols, luxury customer service standards, and product knowledge.
IntermediateEmployee Relations and Conflict ResolutionManaging interpersonal disputes within the spa team and addressing employee grievances in a high-pressure, customer-facing environment.