Hard Skills
IntermediateOperating System DeploymentThe process of installing and configuring desktop and server operating systems to meet organizational standards.
AdvancedTechnical TroubleshootingThe systematic process of identifying, analyzing, and resolving software installation failures or performance issues.
IntermediateSoftware Patch ManagementManaging the deployment of updates and security patches to maintain system security and functionality.
BasicTicketing System ProficiencyUsing incident management software to track, document, and manage user support requests throughout their lifecycle.