Hard Skills
AdvancedCase ManagementThe systematic process of assessing, planning, facilitating, and advocating for options and services to meet an individual's social rehabilitation needs.
IntermediateCrisis InterventionThe application of immediate, short-term psychological and practical assistance to individuals experiencing an acute distress or trauma.
AdvancedPsychosocial AssessmentThe evaluation of a client's psychological, social, and environmental functioning to develop a tailored rehabilitation plan.
IntermediateLegislative and Regulatory KnowledgeUnderstanding and applying local, state, and federal laws regarding social welfare, disability rights, and privacy.
IntermediateConflict De-escalationTechniques used to prevent a potentially stressful or violent situation from escalating further.
Soft Skills
IntermediateEmpathy and Active ListeningThe ability to perceive and understand the emotions of clients while providing verbal and non-verbal cues of engagement.
AdvancedAdvocacyActively supporting and representing the interests of clients to secure necessary services and social justice.
IntermediateMultidisciplinary CollaborationWorking effectively with professionals from other sectors, such as healthcare, law enforcement, and education, to provide holistic support.