Hard Skills
AdvancedCommunity EngagementThe process of working collaboratively with groups of people to address issues affecting their well-being and social cohesion.
IntermediateEvent Planning & CoordinationThe systematic organization and execution of social activities, workshops, or cultural events tailored to community needs.
AdvancedSocial AdvocacyThe act of representing the interests of marginalized groups to influence policy or secure necessary resources.
IntermediateCase DocumentationThe accurate recording of client interactions, progress notes, and service plans within social service software.
Soft Skills
IntermediateConflict MediationFacilitating communication between parties in a dispute to help them reach a mutually acceptable resolution without litigation.
AdvancedActive ListeningA communication technique that requires the listener to fully concentrate, understand, respond, and then remember what is being said.