Hard Skills
Entry-levelBerth and Cabin MaintenanceThe technical skill of converting seating into sleeping quarters and maintaining cleanliness standards in confined cabin spaces.
AdvancedRailway Safety ComplianceKnowledge of onboard safety regulations, emergency exit procedures, and the use of safety equipment specific to rail travel.
Entry-levelLuggage LogisticsThe physical ability and organizational skill to safely load, store, and retrieve passenger baggage within limited train storage areas.
Soft Skills
IntermediatePassenger Service ExcellenceThe ability to provide high-quality assistance to rail passengers, including boarding support, meal service coordination, and information delivery.
IntermediateConflict De-escalationTechniques used to manage and resolve passenger disputes or complaints effectively in the high-pressure environment of long-distance travel.