Hard Skills
IntermediatePassenger Service and HospitalityProviding high-quality assistance to rail passengers, including meal service, bedding arrangements, and general comfort.
AdvancedEmergency Response and Safety ProtocolsKnowledge of train safety procedures, evacuation routes, and first-aid response during transit emergencies.
BasicBerth and Cabin MaintenanceThe technical ability to convert seating to sleeping berths, maintain cleanliness, and manage cabin supplies.
Soft Skills
IntermediateInterpersonal CommunicationEffectively conveying information to diverse passengers and coordinating with train crew for seamless operations.
IntermediateConflict De-escalationManaging difficult passenger situations or complaints regarding delays, service quality, or cabin issues.