Hard Skills
IntermediateEmergency Response ProceduresThe capability to execute safety protocols, first aid, and evacuation strategies during transit incidents or medical emergencies.
IntermediateTechnical System TroubleshootingPerforming manual overrides, door resets, and basic diagnostic checks on automated transit vehicle components.
BasicPublic Address CommunicationDelivering clear, audible, and concise travel information and safety instructions over intercom systems.
Soft Skills
IntermediateConflict De-escalationUtilizing verbal and non-verbal communication techniques to diffuse aggressive behavior or disputes among passengers.
IntermediateCrowd ManagementStrategies for directing passenger flow and managing platform density during peak hours or special events.
BasicAccessibility AssistanceProviding specialized support and guidance to passengers with physical, sensory, or cognitive disabilities.