Hard Skills
IntermediateLift Operation and ControlThe ability to safely operate the control systems and mechanical components of aerial lifts, chairlifts, and surface tows.
FoundationalPassenger Loading and Unloading SafetyManaging the safe entry and exit of guests from moving lift equipment while monitoring for obstructions or hazards.
AdvancedEmergency Evacuation ProceduresKnowledge and implementation of technical protocols for safely removing passengers from a stalled lift or during weather emergencies.
FoundationalDaily Pre-operational InspectionSystematically checking safety circuits, sheaves, and mechanical components against a checklist before opening to the public.
Soft Skills
FoundationalCustomer Service and Conflict ResolutionThe ability to communicate clearly with guests, provide resort information, and de-escalate tensions in lift lines.
FoundationalQueue Management and Crowd ControlEfficiently organizing guest lines to maximize lift capacity and maintain a safe, orderly environment.