Hard Skills
IntermediateMail Sorting and ClassificationThe ability to organize incoming and outgoing mail and packages by destination, weight, class, and priority.
IntermediatePostal Software ProficiencyCompetence in using shipping and tracking software such as USPS, FedEx, UPS systems, and internal database management.
AdvancedShipping Compliance and RegulationsKnowledge of domestic and international postal laws, hazardous materials restrictions, and customs documentation.
BasicInventory ManagementThe process of monitoring stock levels for packaging materials, postage, and supplies to ensure continuous operation.
BasicMaterial HandlingSafe operation of equipment such as hand trucks, pallet jacks, and postal scales to move and weigh shipments.
Soft Skills
IntermediateCustomer Service ExcellenceInteracting with internal or external clients to provide shipping estimates, explain mailing options, and resolve delivery issues.
AdvancedAttention to DetailThe ability to verify addresses, weights, and labels with high precision to avoid shipping errors.