Hard Skills
AdvancedPolicy Research and AnalysisThe process of investigating and evaluating social policies to determine their impact on newcomer settlement and integration.
AdvancedProgram EvaluationThe systematic assessment of the design, implementation, and outcomes of settlement programs to improve effectiveness and accountability.
IntermediateNeeds AssessmentThe systematic process for determining and addressing gaps between current newcomer conditions and desired integration outcomes.
Soft Skills
IntermediateIntercultural CompetencyThe ability to interact effectively and appropriately with people from diverse cultural backgrounds within the settlement context.
IntermediateStakeholder EngagementBuilding and maintaining strategic partnerships with government agencies, non-profits, and community groups to support settlement objectives.