Hard Skills
IntermediateNeeds Assessment and IntakeThe systematic process of identifying the specific settlement needs, barriers, and goals of newcomers to facilitate personalized support plans.
AdvancedImmigration Policy KnowledgeDeep understanding of federal and provincial immigration laws, pathways, and settlement program eligibility regulations.
IntermediateCase Management Software ProficiencyTechnical ability to use specialized databases such as iCARE or OCMS for tracking client progress and reporting to funders.
IntermediateAdvocacy and Referral CoordinationRepresenting client interests to external stakeholders and connecting them with community resources like healthcare, education, and housing.
AdvancedCrisis InterventionIdentifying and responding to immediate emotional or social crises, such as trauma, domestic issues, or homelessness, using established protocols.