Hard Skills
IntermediateAutomotive Systems KnowledgeA foundational understanding of vehicle mechanics, electronics, and diagnostics to translate technician findings into layperson terms for customers.
IntermediateService Estimating and QuotingThe ability to calculate labor times, parts costs, and taxes using shop management software to provide accurate price assessments.
IntermediateWarranty AdministrationKnowledge of manufacturer and third-party warranty policies to process claims and verify coverage for specific repairs.
IntermediateTime Management and SchedulingOrganizing the shop's workflow by balancing technician availability with customer drop-off and pick-up expectations.