Hard Skills
AdvancedElectronic Circuit DiagnosisThe ability to identify and repair faults in complex electronic components of household and business appliances.
IntermediateWorkforce Scheduling and DispatchOptimizing the allocation of field technicians based on geography, skill set, and priority.
AdvancedSafety Standards MonitoringEnsuring all field activities comply with electrical safety regulations and company safety protocols.
Soft Skills
AdvancedPerformance CoachingDeveloping technician skills through feedback, mentoring, and structured performance reviews.
IntermediateConflict ResolutionAddressing and resolving disputes between staff members or between the company and high-priority clients.