SERVICE CONSULTANT - AUTO REPAIR Other customer and information services representatives

Hard Skills

IntermediateAutomotive Technical LiteracyBasic understanding of vehicle components and systems to accurately relay diagnostic information to customers.

IntermediateRepair Order DocumentationProficiency in creating precise, legally compliant, and clear repair orders and estimates using shop management software.

IntermediateService Advising and SalesThe practice of identifying and recommending preventative maintenance and necessary repairs to vehicle owners.

IntermediateWarranty AdministrationKnowledge of manufacturer and third-party warranty policies to process claims and determine coverage eligibility.

Soft Skills

AdvancedCustomer Conflict ResolutionThe ability to manage and de-escalate difficult situations involving repair costs, delays, or service quality issues.

Mobility Path: High Affinity Match (>60%)

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No matches found at the 60% threshold.