Hard Skills
IntermediateMulti-line Phone System OperationProficiency in managing high-volume incoming and outgoing calls using PBX or complex telephone consoles.
IntermediateCall Routing and Directory KnowledgeUnderstanding organizational structure to direct callers to the appropriate department or individual efficiently.
IntermediateAppointment Scheduling SoftwareProficiency in digital tools such as Outlook or Google Calendar for managing and organizing appointments.
Soft Skills
AdvancedActive ListeningThe ability to fully concentrate on, understand, and respond effectively to callers' needs.
IntermediateProfessional Telephone EtiquetteMaintaining a polite, professional tone and following established protocols for greeting and assisting callers.