Hard Skills
IntermediateAutomotive Technical LiteracyThe ability to understand and explain complex vehicle systems and repair processes to non-technical customers.
AdvancedConsultative SellingRecommending necessary maintenance and repair services based on vehicle needs and safety standards.
IntermediateService Estimation and BillingAccurately calculating labor hours, parts pricing, and shop fees using management software.
Soft Skills
AdvancedConflict ResolutionNavigating difficult conversations and resolving customer grievances regarding repair costs or delays.
IntermediateActive ListeningFully concentrating on what the customer is describing regarding vehicle symptoms to aid diagnostic accuracy.