Hard Skills
IntermediatePoint of Sale (POS) OperationTechnical proficiency in navigating restaurant management software to input orders, process payments, and manage table layouts.
AdvancedMenu and Allergen KnowledgeDeep understanding of ingredients, preparation methods, and potential allergens within food and beverage offerings.
IntermediateFood Safety and Hygiene StandardsAdherence to local health department regulations regarding food handling, cross-contamination, and personal sanitation.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to proactively address guest needs, manage expectations, and resolve complaints to ensure a positive dining experience.
IntermediateSuggestive SellingThe skill of recommending additional items or premium alternatives to enhance the guest experience and increase revenue.
AdvancedMultitasking and Time ManagementThe capacity to balance multiple tables, manage order timing with the kitchen, and prioritize tasks during peak service hours.