Hard Skills
AdvancedCash Handling & Vault ManagementThe ability to accurately process high-volume currency transactions, balance drawers, and oversee branch vault operations.
ExpertRegulatory Compliance (AML/KYC)Ensuring all transactions adhere to Anti-Money Laundering and Know Your Customer laws and internal bank policies.
IntermediateFinancial Product KnowledgeComprehensive understanding of banking products such as certificates of deposit, loans, and credit lines to assist customers.
Soft Skills
AdvancedConflict ResolutionEffectively managing and de-escalating difficult customer situations or complaints to reach a satisfactory conclusion.
IntermediateTeam Supervision & MentoringGuiding junior tellers on procedures, technical issues, and professional conduct in a retail banking environment.
AdvancedAttention to DetailThe ability to identify errors in transaction documents, verify signatures, and ensure data entry accuracy.