Hard Skills
IntermediatePersonnel SchedulingThe ability to create and manage duty rosters to ensure adequate security coverage 24/7.
AdvancedIncident InvestigationSystematically gathering evidence and documenting security breaches or accidents to identify root causes.
IntermediateSurveillance System ManagementOperating and supervising the use of CCTV, alarm systems, and access control technologies.
Soft Skills
AdvancedConflict De-escalationUsing verbal and non-verbal techniques to calm volatile situations and prevent physical violence.
IntermediateTeam LeadershipGuiding and motivating a team of security guards to adhere to protocols and maintain high performance.