Hard Skills
IntermediateCash HandlingThe ability to accurately receive, count, and dispense physical currency while maintaining balanced cash drawers.
AdvancedRegulatory Compliance KnowledgeUnderstanding and applying banking laws, specifically Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols.
IntermediateCore Banking Software ProficiencyTechnical ability to navigate internal database systems for account maintenance, transactions, and customer history retrieval.
Soft Skills
IntermediateCross-selling and ReferralThe capability to identify customer financial needs and recommend appropriate bank products like credit cards or insurance.
IntermediateConflict ResolutionThe skill of managing and de-escalating customer frustrations regarding account issues or service fees.