Hard Skills
IntermediateCRM ProficiencyManaging and tracking lead interactions through customer relationship management software.
AdvancedSenior Care Product KnowledgeDeep understanding of healthcare services, amenities, and lifestyle offerings specific to senior living communities.
IntermediateVisual MerchandisingArranging model apartments and common areas to highlight features and create a welcoming atmosphere.
Soft Skills
AdvancedEmpathy and Active ListeningThe ability to understand the emotional needs of seniors and their families and listen attentively to their concerns.
AdvancedConsultative SellingA sales approach focusing on identifying the prospect's needs and recommending the best living solution.