Hard Skills
IntermediateRecruitment and SelectionIdentifying talent needs and executing the hiring process for retail staff.
AdvancedLabor Law ComplianceEnsuring store operations adhere to employment regulations regarding breaks, working hours, and safety.
IntermediateSchedule OptimizationUsing software or manual systems to align staff shifts with peak customer traffic patterns.
Soft Skills
IntermediatePerformance CoachingProviding continuous feedback and guidance to sales clerks to improve their sales techniques and customer service.
IntermediateEmployee EngagementImplementing strategies to maintain high morale and motivation among the retail team.