Hard Skills
IntermediateFinancial Product KnowledgeDeep understanding of retail banking products including mortgages, personal loans, credit cards, and investment options.
AdvancedRegulatory Compliance (KYC/AML)Strict adherence to Know Your Customer and Anti-Money Laundering laws to prevent financial crimes.
IntermediateCRM Software ProficiencyThe ability to manage customer data, track leads, and document interactions using platforms like Salesforce or Microsoft Dynamics.
AdvancedFinancial Needs AnalysisAssessing a client's current financial status and future goals to provide tailored financial recommendations.