Hard Skills
EntryBaggage HandlingThe physical ability to safely transport guest luggage from vehicles to rooms and vice versa using appropriate equipment like trolleys.
BasicManual Handling SafetyAdherence to health and safety regulations regarding the lifting, carrying, and maneuvering of heavy loads to prevent musculoskeletal injuries.
IntermediateLocal Area KnowledgeProviding accurate information and recommendations regarding local attractions, transportation, and dining options to guests.
Soft Skills
IntermediateGuest OrientationThe process of introducing guests to their room features, hotel amenities, and emergency procedures upon check-in.
IntermediateInterpersonal CommunicationUsing verbal and non-verbal cues to interact professionally, politely, and effectively with guests from diverse backgrounds.