Hard Skills
IntermediateTicketing System OperationProficiency in using digital point-of-sale systems and terminal software to issue, validate, and refund transport tickets.
AdvancedEmergency Protocol ComplianceKnowledge and application of terminal safety standards, evacuation procedures, and incident reporting.
BasicSchedule and Route Information ManagementMaintaining up-to-date knowledge of bus routes, arrival/departure times, and connection points to guide passengers.
Soft Skills
IntermediateCustomer ServiceThe ability to provide professional assistance and information to passengers while maintaining a positive terminal environment.
IntermediateConflict De-escalationThe ability to manage difficult interactions with passengers regarding delays, lost items, or ticketing disputes.