Hard Skills
IntermediateIce Resurfacing Machine OperationThe ability to safely and effectively operate specialized machinery such as Zambonis or Olympia resurfacers to maintain ice quality.
IntermediateSkate Sharpening and Equipment MaintenanceTechnical proficiency in using skate sharpening tools and performing basic repairs on rental equipment.
IntermediateEmergency First AidProviding immediate medical assistance to patrons injured on the ice until professional medical help arrives.
Entry-levelPoint of Sale (POS) ManagementOperating cash registers and management software to process admissions, rentals, and concessions.
Soft Skills
Entry-levelPublic Safety MonitoringContinuous observation of rink participants to enforce safety rules and prevent dangerous behavior or collisions.
IntermediateConflict De-escalationThe ability to calmly resolve disputes between patrons or handle non-compliant visitors regarding facility rules.