Hard Skills
ExpertRevenue Compliance OversightThe process of monitoring and ensuring that all revenue collection activities adhere to statutory employment insurance regulations and tax laws.
AdvancedAudit and Investigative AnalysisThe systematic examination of financial records and claims to detect errors, fraud, or non-compliance within the employment insurance framework.
ExpertAdvanced Knowledge of EI LegislationA comprehensive understanding of the specific acts, regulations, and legislative updates governing employment insurance and revenue collection.
IntermediateData-Driven Resource AllocationUsing revenue data and workload statistics to strategically assign cases and personnel to maximize collection efficiency.
Soft Skills
AdvancedPerformance Management of Revenue OfficersThe ability to set goals, monitor individual output, and provide coaching to a team of revenue officers to meet collection targets.
AdvancedStakeholder Dispute ResolutionThe skill of managing and mediating disagreements between the agency and employers or claimants regarding revenue assessments or insurance payouts.