Hard Skills
AdvancedTax and Benefit Legislation AnalysisThe ability to interpret and apply complex tax codes, employment insurance regulations, and financial statutes to specific cases.
ExpertFinancial Audit and VerificationSystematically examining financial records, payroll data, and accounting ledgers to verify the accuracy of reported income and contributions.
IntermediateInvestigative InterviewingTechniques used to gather information from claimants or employers to determine eligibility and uncover potential fraud or non-compliance.
AdvancedDebt Recovery and Collection StrategiesThe application of administrative and legal tools to recover outstanding taxes, overpayments, or penalties from individuals and businesses.
IntermediateCase Management Systems ProficiencyExpertise in using specialized government software to track, document, and update the status of revenue or insurance files.