Hard Skills
AdvancedFine Dining Service ProtocolExecuting precise sequences of service, including formal table setting, synchronized serving, and clearing according to etiquette standards.
IntermediateWine Knowledge and Sommelier ServiceUnderstanding wine varieties, regions, and pairings, along with the technical skill of formal bottle opening and pouring.
BasicPOS System LiteracyOperating digital point-of-sale software for order entry, table management, and complex payment processing.
IntermediateAllergen and Dietary ManagementIdentifying food ingredients and effectively communicating dietary restrictions to the culinary team to ensure safety.
Soft Skills
AdvancedAnticipatory Customer ServiceThe ability to predict guest needs before they are explicitly stated, such as refilling water or replacing dropped utensils.
IntermediateSuggestive SellingSubtly recommending specific menu items, appetizers, or upgrades to enhance the guest experience and increase check totals.