Hard Skills
IntermediateReservation System ProficiencyAbility to utilize digital platforms such as OpenTable, Resy, or proprietary software to manage bookings, guest data, and waitlists.
AdvancedTable Rotation StrategyThe tactical distribution of guests across dining sections to ensure balanced server workloads and optimal seat turnover.
BasicMenu and Dietary AwarenessFoundational knowledge of the establishment's culinary offerings, including common allergens and daily specials.
Soft Skills
ProficientInterpersonal CommunicationEffectively greeting guests, articulating wait times, and facilitating clear hand-offs to service staff.
IntermediateConflict De-escalationManaging frustrated guests or long waitlist complaints using empathy and professional problem-solving techniques.
AdvancedMultitasking under PressureThe ability to manage phone inquiries, walk-in guests, and server coordination simultaneously during peak hours.