Hard Skills
IntermediateFood Safety ComplianceAdherence to health and safety regulations regarding food handling, temperature control, storage, and cross-contamination prevention.
BasicPOS System OperationProficiency in using Point of Sale software to process customer transactions, apply discounts, and manage various payment methods.
BasicSanitation and MaintenanceThe systematic cleaning and sanitizing of food contact surfaces, equipment, and dining areas according to a schedule.
IntermediateMenu Knowledge and UpsellingDeep understanding of ingredients, allergens, and preparation methods to provide recommendations and increase average transaction value.
Soft Skills
BasicActive ListeningThe ability to focus entirely on customer requests to ensure order accuracy and address specific dietary needs or preferences.
AdvancedHigh-Volume Multi-taskingManaging several tasks simultaneously, such as taking orders, cleaning tables, and restocking supplies during busy periods.