Hard Skills
IntermediateGlobal Distribution System (GDS) ProficiencyExpertise in using industry-standard reservation software like Sabre, Amadeus, or Galileo to book flights and manage itineraries.
IntermediateTicketing Policy ComplianceStrict adherence to airline fare rules, refund policies, and international travel regulations or documentation requirements.
Soft Skills
IntermediateSales and UpsellingThe ability to persuade customers to purchase higher cabin classes, travel insurance, or additional services to maximize revenue.
AdvancedConflict De-escalationTechniques used to calm distressed or angry passengers during flight cancellations, delays, or service disruptions.
IntermediateMulti-channel CommunicationThe ability to provide high-quality service across various platforms including phone, email, chat, and in-person counters.