Hard Skills
IntermediateGlobal Distribution System (GDS) ProficiencyAbility to use computerized reservation systems like Amadeus, Sabre, or Galileo to check availability and book travel services.
IntermediateDestination KnowledgeIn-depth understanding of global travel destinations, including local customs, weather, and entry requirements.
Soft Skills
AdvancedCustomer Service ExcellenceProviding high-quality support and building rapport with clients to ensure satisfaction and loyalty.
IntermediateConsultative SellingIdentifying customer needs and suggesting additional travel products or upgrades to increase booking value.
HighAccuracy and Attention to DetailPrecision in entering passenger data, travel dates, and payment information to prevent costly errors.
IntermediateTravel Problem SolvingEffectively managing travel disruptions, cancellations, or itinerary changes to minimize traveler impact.