Hard Skills
IntermediateGlobal Distribution System (GDS) ProficiencyThe ability to navigate and utilize specialized software such as Sabre, Amadeus, or Travelport to manage flight bookings, inventory, and passenger records.
AdvancedAirline Fare and Ticketing RulesComprehensive knowledge of international and domestic fare structures, tax application, refund policies, and ticket re-issuance protocols.
Soft Skills
IntermediateCustomer Service ExcellenceThe capacity to provide polite, helpful, and efficient support to passengers regarding their travel needs, concerns, and complaints.
IntermediateUpselling and Ancillary SalesThe skill of identifying opportunities to promote additional services such as seat upgrades, extra baggage, travel insurance, and lounge access.
IntermediateCrisis Management and Problem SolvingEffectively managing passenger re-accommodations and queries during flight cancellations, delays, or technical disruptions.