Hard Skills
AdvancedPersonnel SupervisionDirecting and coordinating the activities of reservation agents to ensure efficient daily operations and adherence to company policies.
ExpertGDS and PMS ProficiencyExpertise in using Global Distribution Systems and Property Management Systems for inventory control, bookings, and reporting.
AdvancedInventory and Yield ManagementMonitoring availability and adjusting rates or allocations to maximize revenue per available unit.
Soft Skills
IntermediateConflict ResolutionThe ability to handle complex guest complaints and resolve booking discrepancies or overbooking situations effectively.
AdvancedPerformance CoachingIdentifying skill gaps in agents and providing constructive feedback to improve sales techniques and service quality.