Hard Skills
IntermediateComputerized Reservation Systems (CRS)Proficiency in using digital platforms to book, modify, and cancel travel arrangements for rail, bus, or ferry services.
IntermediateCargo Documentation and TrackingProcessing waybills, manifestos, and shipping labels for freight transported by ground or water.
BasicFinancial Transaction ProcessingAccurately handling cash, credit cards, and digital payments while performing daily reconciliation of accounts.
IntermediateRegulatory Compliance and Safety AwarenessKnowledge of transport safety laws, hazardous materials restrictions, and passenger rights regulations.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to interact professionally with passengers, providing accurate information on schedules, fares, and policies.
AdvancedConflict Resolution and Problem SolvingManaging passenger complaints or service disruptions by offering alternative routes or compensation within company policy.