Hard Skills
ProficientProperty Management System (PMS) ProficiencyOperational knowledge of software used for check-ins, room assignments, and guest profiles.
ProficientBooking and Reservation ManagementThe process of recording, modifying, and canceling guest bookings while managing room availability.
FoundationalBilling and Cash HandlingAccurately processing payments, managing invoices, and reconciling daily financial transactions.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to provide high-quality assistance and support to hotel guests throughout their stay.
IntermediateEffective Verbal CommunicationConveying information clearly and professionally to guests and team members via phone or in person.
AdvancedComplaint ResolutionThe capacity to identify guest issues and implement effective solutions to maintain satisfaction.
IntermediateAttention to DetailEnsuring precision in guest preferences, booking dates, and data entry into hotel systems.