Hard Skills
IntermediateGlobal Distribution Systems (GDS)Proficiency in using specialized reservation software such as Amadeus, Sabre, or proprietary cruise booking platforms to manage passenger itineraries.
AdvancedTravel Documentation ComplianceThe ability to verify and explain necessary travel documents including passports, visas, and health certifications for various international ports.
IntermediateUpselling and Revenue OptimizationThe skill of identifying opportunities to offer cabin upgrades, shore excursions, or beverage packages during the reservation process.
IntermediateMultilingual CommunicationAbility to assist diverse passenger demographics in multiple languages to facilitate the booking process.
Soft Skills
ProficientActive Listening and EmpathyCommunicating effectively with passengers to understand their needs and provide personalized vacation recommendations.
IntermediateConflict ResolutionTechniques for de-escalating tense situations involving booking disputes, cancellations, or service failures.
AdvancedAttention to DetailPrecision in entering passenger names, dates of birth, and financial information into the database.