Hard Skills
IntermediateComputerized Reservation Systems (CRS) ProficiencyOperating specialized software to book seats, issue tickets, and manage passenger manifests for railway services.
IntermediateRailway Network and Schedule KnowledgeIn-depth understanding of train routes, schedules, connecting services, and platform information across the rail network.
IntermediateCash and Payment HandlingProcessing ticket payments, managing cash drawers, and issuing refunds or credits accurately while following financial protocols.
IntermediateCargo and Baggage CoordinationManaging the documentation, weight limits, and routing for passenger baggage and commercial cargo shipments.