Hard Skills
IntermediateComputerized Reservation Systems (CRS)Proficiency in using industry-standard or proprietary software to book, modify, and manage cruise reservations.
AdvancedSales and UpsellingThe ability to identify opportunities to sell higher-tier cabins, drink packages, and shore excursions to maximize revenue.
IntermediateRegulatory Travel ComplianceKnowledge of international travel requirements, including visas, health protocols, and maritime safety regulations.
Soft Skills
IntermediateConflict ResolutionManaging and resolving customer complaints or booking discrepancies effectively to maintain guest satisfaction.
IntermediateMulti-channel CommunicationDelivering professional and clear information across telephone, email, and live chat platforms.