Hard Skills
AdvancedTelehealth Clinical TriageThe process of assessing the urgency of a patient's symptoms over the phone to determine the appropriate level of medical intervention required.
IntermediateElectronic Health Record (EHR) ProficiencyThe ability to navigate, input, and retrieve patient medical history and clinical notes within digital health databases during calls.
ExpertCrisis InterventionThe immediate and short-term emergency response to mental health or medical crises identified through telephonic communication.
IntermediateMedical Knowledge TranslationExplaining complex medical terms and procedures in plain language to patients to ensure understanding and compliance.
AdvancedRegulatory and Ethical ComplianceApplying nursing standards of practice, privacy laws (like HIPAA), and ethical guidelines within a tele-nursing environment.
Soft Skills
IntermediateActive ListeningA communication technique requiring the nurse to fully concentrate, understand, respond, and remember what a caller is saying without visual cues.
IntermediateEmpathy and Emotional IntelligenceThe ability to identify and respond appropriately to the emotional state of a caller in distress or pain.